Returns & Exchanges
At aosu, we stand behind our smart home security products with a 30-day money-back guarantee to ensure you have the best protection for your home. If you are not completely satisfied with your purchase, you can return your device for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our customer support team via the aosu help center or email us with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging, including all cables, mounting brackets, and manuals to ensure the return is eligible for a full refund.
Ship the Product
Affix the provided shipping label to your package and drop it off at the designated carrier location; please keep your tracking number for reference until the return is processed.
Receive Refund or Exchange
Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement device within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing